Privacy Policy
Last updated: 23 October 2026
Krona (“we”, “us”) is an online pre-order store based in Dhaka, Bangladesh. This policy explains what information we collect when you use our website, why we need it, who we share it with, and the choices you have. We only collect what we need to deliver your orders and run the shop.
1. Information we collect
- When you place an order: your name, mobile number, email (optional), delivery address and zone, the items you ordered, your payment method (bKash, Nagad or bank/card) and the transaction ID of your advance payment.
- When you create an account: your name, email, mobile number and delivery address. Your password is stored only in a scrambled (hashed) form that nobody, including our staff, can read.
- When you write a review or contact us: the name, message, phone number and order ID you give us.
- When you browse: anonymous visit counts — pages viewed, buttons clicked and products opened — linked to a random visitor number, not to your name.
We never ask for your bKash or Nagad PIN, OTP, or full card details. If anyone asks for them in our name, please do not share them and tell us.
2. How we use it
- To confirm and verify your payment, source your items, and deliver them to you.
- To show your order status, order history and total spent in your account, and to fill in checkout for you.
- To contact you about your order, reply to your messages, and email you a password reset code when you ask for one.
- To publish reviews from verified buyers (only the name you choose is shown — never your phone or order ID).
- To understand which products people look at, so we can improve the shop.
We do not sell or rent your information, and we do not send marketing emails or SMS without your permission.
3. Who we share it with
Only the people and services needed to run the shop, and only what they need:
- Delivery couriers (for example Steadfast or Pathao) receive your name, mobile number, address and the amount to collect on delivery.
- Payment providers (bKash, Nagad, your bank) process your payment under their own privacy policies.
- Our service providers: the company that hosts our website and stores its data, and our email service (Brevo), which sends password reset codes.
- Authorities, only when the law requires it.
4. Stored in your browser
If you sign in, your browser keeps a sign-in key so you stay signed in; signing out removes it. We also keep a random visitor number for the current visit to count visits. We do not use advertising or tracking cookies.
5. How long we keep it
We keep order records for as long as we need them for delivery, returns, refunds, accounting and legal reasons. You can ask us to close your account and delete your details at any time; we will keep only what the law requires us to keep.
6. How we protect it
Our website uses a secure (https) connection. Passwords are hashed, repeated wrong sign-in attempts are blocked, and only authorised Krona staff can see customer orders. Order tracking needs both your Order ID and your phone number.
7. Your choices
- See and update your name, mobile number and address in My Account.
- Reset your password yourself with Forgot your password? on the sign-in page.
- Ask us for a copy of your information, to correct it, or to delete your account — use the Contact page or call .
8. Children
Our shop is meant for adults. If you are under 18, please ask a parent or guardian to place the order.
9. Changes to this policy
If we change this policy, we will update it on this page and change the date at the top.
10. Contact us
Questions about your privacy? Send us a message on the or call our hotline .